Internal / External Vacancy Notice
Vacancy Reference: JORAM/HR/2018/Vac/102
The Representation of the United Nations High Commissioner for Refugees (UNHCR) in Jordan invites qualified candidates to apply for the following vacancy:
Title: Information Management Officer
Type of Contract: Fixed-Term Appointment
Category and level: National Officer – NOC
Position number: 10030255
Duty Station: Amman, Jordan
Duration: Initially for one year
Date of Issue: 26 September 2018
Closing date: 13 October 2018
Availability of the post: Immediately.
Major Duties and Responsibilities:
The incumbent will work under the direct supervision of the Head of the Operational Durable Solutions Unit.
Organizational Context:
Under the supervision of the Head of the Operational Durable Solutions Unit and in close coordination and consultation with relevant team members and, as applicable, relevant units in the Operation, the Information Management Officer will be responsible for supporting the Operation's return preparedness and operational planning efforts, both at the level of the Country office as well as the Field Offices and, as applicable, Urban Registration Centres.
S/he will be responsible for devising an information management strategy related to refugee returns, maintain and analyse respective datasets, including relational queries (ProGres, SQL and Kobo), prepare and organize data collection exercises - (including for mobile data collection using Kobo or ODK), undertake data analysis and visualization on a regular and ad hoc basis and support the production and dissemination of information on the population of concern to the Country Office. S/he will further develop and maintain dynamic dashboards (Power BI). S/he may also supervise data collectors or data entry personnel and liaise with relevant partners involved with data collection on behalf of UNHCR. S/he will further be involved in the development of systems and tools, in close collaboration with DAG, to facilitate the work on refugee returns preparedness and planning; and supports respective UNHCR partnerships on contextual data analysis and development of analytical models. In the case of refugee operations, the Information Management Officer will coordinate information management activities relevant to all aspects of the operation and across organizations regarding refugee returns.
  • The Office has a clear and comprehensive Information Management strategy which guides all IM activities in the country.
  • The Office has stepped up to its leadership role in providing quality Information Management services and delivers reliable, accessible and user-friendly, relevant, predictable, appropriate and timely delivery of information.
  • Global data standards, and where appropriate, the establishment of country-specific common data standards
  • Draft the country/operation-specific Information Management strategy and define operational and funding requirements for the implementation of the strategy.
  • Support the promotion of data and information sharing within the humanitarian community as well as the adoption of global data standards, and where appropriate, the establishment of country-specific common data standards.
  • Identify and obtain the needed data and information elements required to produce standardized information products and design and manage respective data/information collection plans for baseline and context-specific data.
  • Support the Office in the analysis of processed data and information and perform data quality and consistency control.
  • Design and implement a structured dissemination plan for all information products and services as appropriate (e.g. web portal, mailing list, information centres, etc.) including the definition of standard operating procedures for clearing information products for release.
  • Coordinate needs assessments across all sectors (in refugee situations) and coordinate needs assessments within UNHCR-led clusters and participate in joint needs assessments with other partners/clusters. Support operational leads in making methodological decisions about how to conduct needs assessments.
  • Perform other duties as required.
  • Chair the Refugee Information Management Working Group (for refugee situations) and represent UNHCR-led clusters on inter-cluster Information Management Working Groups (for OP situations).
  • Assist in the recruitment and training of data collectors and data entry personnel, if requested.
Essential qualifications, knowledge, experience and required competencies:
  • Undergraduate degree (equivalent of a BA/BS) in Information Technology, Demography, Statistics, Social Sciences or any related area.
  • At least 6 years combined field and/or headquarters experience in international organizations.
  • Knowledge of the UN system and the humanitarian community.
  • Knowledge of protection-related guidelines, standards and indicators.
  • Proven skills to analyse statistical information.
  • Advanced Excel skills (e.g. pivot tables, functions, etc.).
  • Ability to formulate IM-related technical requirements and Operating Procedures.
  • Ability to translate planning-specifications into technical briefs for data capture and analysis, and vice versa.
  • Ability to compile and holistically analyse diverse datasets.
  • Experience with handling confidential data.
  • Demonstrated understanding of different data collection methodologies.
  • Excellent written and oral presentation skills.
  • Excellent knowledge of English and working knowledge of another UN language.
  • Managing Performance
  • Judgement and Decision Making
  • Strategic Planning and Vision
  • Leadership
  • Managing Resources
  • Analytical Thinking
  • Technological Awareness
  • Planning and Organizing
Desirable qualifications and competencies:
  • Proficiency in a second official UN language is desirable.
  • Successful participation in the Operational Data management Learning Programme is desirable.
  • Experience in web design and software development is an asset.
  • Experience with relevant software such as: ArcGIS, Mapinfo, SPSS, EpiInfo6, HTML, PHP, ASP, Java, Ms Access, SQL, progress) is desirable. SQL and Progress experience are highly desirable and important for the candidate to successfully perform in this role.
  • Basic knowledge on international refugee protection, internal displacement, and mixed migration issues.
  • Demonstrated strong information management skills, including data analysis, data visualization, and production of information / advocacy materials.
  • Demonstrated experience in humanitarian graphic design, analytical processes, technical data management and numerical literacy which translate into visually powerful products based on available qualitative and quantitative data.
  • Experience in individual case management, progress V3 / V4 highly desirable.
  • Experience in managing statistics.
  • Experience in emergency context is an asset.
Interested applicants should apply through the following link, attaching the Personal history form (P-11) with a motivation letter in English explaining their interest in the position
Please note that the Personal History Form (P11) is mandatory and must be SIGNED by the applicant and uploaded during the application process in the PDF format.
Shortlisted candidates may be required to sit for a test. Only shortlisted candidates will be notified.
No late applications will be accepted.
UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, colour or ethnic and national origins, religion or belief, or sexual orientation.
  • All UNHCR staff members in Jordan.
  • UN organizations in Jordan.
  • Specialized Agencies.
  • Diplomatic Missions.
  • International NGOs
  • Non-government Organizations
  • Embassies