وظائف شاغرة لدى شركة Uber برواتب عالية

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on new modalities, self-driving cars and even urban air transportation, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

About the role

Uber’s driver-partners are our most important customers, and we’re creating a best-in-class customer service experience for them. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.

We’re looking for a Greenlight Supervisor to support the day-to-day operations of our Greenlight locations in Jordan. We’re looking for an experienced team leader who operates with a customer-first mentality. In this role, you’ll help to mentor and directly lead a team of Experts on how to best build Uber’s relationship with driver-partners, support their operational needs, and guide day-to-day operations of the Greenlight centers.

This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.

What you’ll do

1. Support the daily operations through operational oversight and analysis
2. Handle escalations of more difficult support interactions
3. Manage scheduling, attendance, and general administration of Uber Experts
4. Lead, Train, mentor, and guide Uber Experts to strengthen quality and efficiency metrics
5. Own facility issues such as supplies, utilities, and branding
6. Improve processes on behalf of Uber Experts and partners to the GL program through project work
7. Support Jordan Ops team in implementing any project or task that needs to be implemented in Irbid and Zarqa
8. Flag any issue relevant to the city to the Jordan Ops team

What you’ll need

1. At least three years of relevant experience
2. Great communication skills and ability to interact with internal and external partners.
3. An interest in and passion for Uber.
4. Demonstrated background in solving complex customer problems
5. Team leadership experience in a fast-paced environment